Summary of the General Terms and Conditions of Sale

The General Terms and Conditions of Sale provide an overview of our services on www.redcolortheory.com. Our offers are exclusively for consumers who make purchases for personal purposes.

1. Regarding Contract Conclusion: By placing an order on Redcolortheory’s website, you confirm that you are purchasing solely for personal use. The contract is concluded when you click on the purchase button and receive an order confirmation. We reserve the right to refuse or cancel orders generated by automated programs or third-party services.

2. Prices, Shipping Fees, and Delivery Conditions: The prices indicated at the time of ordering are final, including VAT. The buyer is responsible for shipping costs unless specified otherwise, such as free shipping for orders over a certain amount.

3. Payment Methods: Different payment methods are available, including credit card and PayPal. The available payment methods at the time of ordering may vary, and you will be informed of the options before finalizing your order.

4. Use of Vouchers: Promotional vouchers issued as part of marketing campaigns or purchased gift vouchers can also be used during the ordering process, subject to their respective terms.

5. Right of Withdrawal: As a consumer, you have a legal right of withdrawal. This means you can cancel the contract within 14 days from receiving the goods without giving any reason by 1) informing us (e.g., by email or mail) of your decision and 2) returning the goods.

6. Refunds: Refunds are automatically processed based on your original payment method.

7. Customer Service: If you have any questions, feel free to consult our help pages or contact us.

8. Other Information: Your legal warranty rights apply. You can find more details in the general terms. You also have the option to download and archive the General Terms and Conditions.

GENERAL TERMS AND CONDITIONS OF SALE

General Terms and Conditions of Sale (GTC) for orders placed on www.redcolortheory.com. Below, we present our terms, which serve as the basis for processing and completing your purchases. The offers on our website are exclusively for consumers who are concluding the sale for purposes not related to their commercial or professional activities. Redcolortheory items include all items offered on www.redcolortheory.com.

1. CONTRACT CONCLUSION AND DELIVERY OF GOODS

1.1 By placing an order, you confirm that you are acting solely for personal purposes.

1.2 Contracts concluded on www.redcolortheory.com are exclusively in English. When ordering items, your contract partner is Redcolortheory, Route de la Gare 43B, 1926 Fully.

1.3 By clicking the "Buy Now" button, you place a binding order for the items in your shopping cart. We confirm receipt of your order via email immediately after shipping the goods. The contract is effective upon receiving the order confirmation.

1.4 Please note, we are exceptionally not obliged to deliver the ordered goods if we have properly ordered the items from our side but did not receive the correct or timely delivery. We are not responsible for the lack of availability and will inform you immediately. In case of unavailability, payments already made will be refunded promptly.

1.5 We do not assume the risk of having to purchase ordered goods (supply risk). This also applies to goods described by their type or characteristics (generic goods). We are only obliged to deliver from our stock and the goods ordered from our suppliers. If the time frame is given in business days, we mean Monday to Friday, excluding legal holidays.

1.6 We reserve the right to refuse or cancel an order placed using software, robots, crawlers, spiders, or other automated means, including third-party services acting on your behalf.

2. PRICES, SHIPPING FEES, AND EXPRESS DELIVERY

2.1 The prices listed at the time of ordering apply. These are final prices, including the applicable VAT.

2.2 The buyer is responsible for shipping costs unless stated otherwise, such as free shipping for orders over a specific amount. Shipping costs will always be communicated before proceeding to payment.

2.3 Shipping fees depend on the order size and, among other things, the handling of the shipment and other services. The costs are billed and collected by Redcolortheory.

3. PAYMENT

3.1 We generally offer the following payment methods: credit card and PayPal.

3.2 For credit card purchases, the charge is made when we dispatch the order.

3.3 You agree to receive invoices, credit notes, and reminders electronically or on paper.

4. PROMOTIONAL CODES AND THEIR USAGE

4.1 Promotional codes are vouchers that cannot be purchased but are issued as part of promotional campaigns with a limited validity period.

4.2 Promotional codes can only be used within the specified period and once per order. Some brand products may be excluded. Please note that some codes may be tied to a minimum order value.

4.3 The value of the goods must be at least equal to the promotional code amount. If the value exceeds the voucher amount, the difference can be paid using one of the offered payment methods. The promotional code cannot be redeemed for cash, and no interest will be accrued. It will not be returned if the goods are fully or partially returned.

4.4 Promotional codes must be used before completing the order. Subsequent application is not possible. The voucher is non-transferable, and multiple codes cannot be combined unless stated otherwise.

4.5 If you used a promotional code for your purchase, we reserve the right to charge you the original price of the items you keep if, due to your cancellation, the total order value falls below the promotional code amount.

5. RIGHT TO RETURN REDCOLORTHEORY ITEMS

For all purchases of Redcolortheory items on www.redcolortheory.com, Redcolortheory grants a 14-day right of return from the receipt of the goods. Within this period, you can cancel the contract by returning the goods within 14 days. The shipment date must be within this period. You may only have worn the goods for trying them on, as in a store, and you must return them complete and undamaged. Additionally, we ask you to return the items in their original packaging with any instructions, including an intact and undamaged seal (for cosmetic products). If these conditions are not met, the return may be refused. Please send returns to:

To come 

6. REFUNDS

If you paid with PayPal or a credit card, the refund will be issued to the associated PayPal or credit card account.

7. CUSTOMER CARE

For any questions, please consult the "Help" section on our website.

8. LEGAL WARRANTY FOR DEFECTS AND OTHER INFORMATION

8.1 The legal warranty for defective products applies. Redcolortheory expressly reserves the right to deliver a replacement free from defects in case of reported and confirmed defects.

8.2 You can review the GTC on www.redcolortheory.com.

8.3 If individual provisions of the contract, including these regulations, are or become entirely or partially invalid, the validity of the other provisions remains unaffected. Invalid or missing provisions will be replaced by corresponding legal regulations.

8.4 Only persons aged eighteen (18) years or older can use the services offered on www.redcolortheory.com.

9. APPLICABLE LAW AND COMPETENT COURT

9.1 All legal actions or other legal relations with us are governed by Swiss law. The Vienna Convention (CISG) and other international agreements do not apply. For contracts with consumers, this choice of law applies as long as it does not remove the protection provided by the laws of the consumer's usual residence.

9.2 For consumers, the competent court is their Swiss domicile. For business relationships, the agreed jurisdiction for all disputes related to these terms and individual contracts, including actions for payment of bills and checks, is our registered office. In such cases, we also reserve the right to act at the customer's domicile.

Sincerely, Redcolortheory

Status: 10.10.2024